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Welcome to the UrbanMover.Com Ltd Terms
& Conditions section. These Terms and Conditions
apply to all purchases from our website. Please read
them carefully before placing an order.
Pricing Policy
UrbanMover maintains a continuous savings pricing
policy. We closely monitor other retailers on an ongoing
basis to maintain our competitive pricing. UrbanMover
strives to be open and honest, so we will never raise
our prices to set up an artificial 'sale' (a common
but illegal retail practice).
We pride ourselves in offering a fast,
efficient, friendly and very secure shopping experience,
with high quality, innovative products at fair prices.
Tax
UrbanMover is based in
the UK, therefore our site shows all prices inclusive
of VAT at the current rate. Customers purchasing our
products from countries outside the Euro-zone or where
VAT is not applicable, will not be charged VAT at
the time of their order unless the order is being
delivered to a UK or EU address.
Privacy Policy
We guarantee that every
purchase that you make online from our web store,
is a secure transaction. Our site uses the highest
commercially available level of encryption, 128-bit
Secure Socket Layers (SSL). This ensures that your
purchases are secure and your information cannot be
hijacked or redirected to anyone but UrbanMover. Look
for the PROTX logo in the bottom-right corner of your
browser as you enter the Checkout section of our site
and check that the address bar has changed from http…
to https (this confirms that you are now in a highly
secure trading environment).
The information about
you that we hold
If you have bought something
from us we will have your email address, address,
phone number and credit card details. If you choose
to deliver items to a third-party (such as a relative)
we will have their name and address. Information is
only used to help us deliver the product and keep
in contact with you. You may also optionally decide
to receive our newsletter and special offers. You
can opt-out of this at any time by using the ‘my
account’ page to change your personal preferences.
We also maintain an order history of
your purchases. This allows you and us to keep track
of your deliveries and review your past purchases.
We also monitor our website traffic and collect information
of a general nature about the number of 'hits' our
website gets.
This information lets us know which
areas of the site are being visited more than others,
helping us to build a more useful site in future re-designs.
Cookies
Our site also uses 'cookies'. Cookies are small packets
of data sent to your web browser by a web server.
They cause no harm to your machine in any way, as
they are small text files with simple information
in them. You can view them as small text files inside
your 'Temporary Internet Files' folder within Windows.
Our cookies keep track of the items in your shopping
basket and act as place markers when you move around
the site, which can make transitions between pages
much faster.
You can of course browse our site without
having cookies enabled, but unfortunately our current
design relies on cookies to process your shopping
cart order and so you will not be able to order online
without them... However, we are always happy to take
your order in person over the telephone at 01242 254540.
To learn how to switch cookies off on your system,
click here.
Your information and
how we use it
In addition to processing your order, we also maintain
an order history of your purchases. This permits you
and us to track your deliveries and review your purchase
history. We also send out a regular email newsletter.
These are only emailed to you if you have opted in
to receive newsletters at the point of payment for
your order.
If you don't want to receive these offers,
or an occasional newsletter, simply send your email
name to: unsubscribe@urbanmover.com. You can also
change newsletter settings from your 'My Account'
page. We will NEVER sell, exchange, or otherwise give
away your email address to third parties. Your email
address is used solely by yourself, for the sole purpose
of logging into your account, and by us for emailing
you regarding your orders and to update you with our
regular newsletter. Please let us know if you no longer
wish to receive our e- catalogues by simply sending
your e-mail address to privacy@urbanmover.com
Who else sees your information
We may have to disclose some of your information to
service suppliers to help complete your order. These
companies include, but not exclusively - Parcel Line,
FedEx, TNT, Royal Mail and ANC.
Your Consent
By using our web site you consent to us using the
personal information you have given UrbanMover and
our trusted partners, as outlined in this Privacy
Policy. If you are worried about anything to do with
our site, please phone us on 01242 254540 and we'll
be glad to talk through any issues with you.
Returns/Guarantees Policy
Guarantee
We guarantee the frame, wheels, footplates,
motors, chargers and control gear across our entire
range of bikes and scooters for a period of 12 months
from the date of purchase. This guarantee does not
include general wear and tear, or faults caused by
misuse, including but not exclusively - dropping the
scooter or bike on to the handlebars, resulting in
broken brakes or throttles, broken lights, worn brakes
etc. However, If for any reason you are unhappy with
your purchase, e.g. the item you have ordered is faulty
on arrival, defective or you have had a change of
heart, then you must return it to us unused and in
its original condition within 14 days for a prompt
replacement, exchange or refund.
After the initial 14-day period, we
reserve the right to send you either replacement parts
for standard items (which we expect you to fit) including
brakes, cables, fixings etc. In the unlikely event
that the fault is major, we will decide to either
refer you to one of our dealers for repair (local
to your area) or opt to return the product to us for
either replacement or repair.
Batteries are guaranteed for a period
of 6 months from the date of purchase.
Returns
How do I return an item? Simply call us
on 01242 254540, and a member of our customer support
team will issue you with a Returns Authorisation Code
that will enable us to process your return quickly
and efficiently. You must always obtain a Returns
Authorisation Code before sending anything back to
us or we will not be able to process your return.
We have listed the simple process for each type of
return below
Change of heart: Goods returned to us due to a change
of heart must be unused and in perfect, re-saleable
condition (including product packaging, instructions,
etc), otherwise we will not be able to refund you.
You are responsible for any other service provided
to you in connection with your purchase, e.g. delivery
charge. The item(s) must be returned within 14 days
of purchase. When first trying out your new bike or
scooter, please do so somewhere clean and safe - we
can't replace muddy, scratched, dented or soiled Urban
Mover’s.
Clothing, Helmets and headwear: We are
unable to accept returns of helmets, clothing or headwear
for hygiene reasons, unless they have a manufacturing
fault.
Purchases made by phone or mail: All
purchases made by either phone or mail are treated
in the same way as web sales above, with the exception
that any returns will incur freight costs to and from
the customer, plus a 15% handling and restocking fee.
Items lost in transit: We cannot be
held responsible for packages lost in transit: as
you are responsible for returning the item(s) to us,
we recommend sending the package by Recorded/Special
Delivery.
Delivery: UrbanMover.com Ltd complies
fully with the distance selling act, where you (the
consumer,) have up to 7 days in which to return any
goods you receive from us so long as they are unused.
The return, charge for return and the care of the
goods will then remain the responsibility of you the
consumer. If any damage or loss occurs at this stage
the consumer will become liable for the cost of the
goods.
Refunds, replacement and exchanges:
Refunds for products that are defective or faulty
or the result of a Change of Heart and sent back to
UrbanMover.com Ltd within 14 days, a refund, replacement
or exchange will be processed within 7 working days
of receipt of the returned item(s) by UrbanMover.com
Ltd. A refund will be made using the same method of
payment that was used to make the original purchase.
Please note that item(s) that are returned to us that
are not due to our error, will have the return carriage
costs deducted from the refund.
In all instances UrbanMover.com Ltd
shall not be liable for incidental or consequential
damages or expenses, including but not limited to
lost profits or other economic or commercial losses.
This warranty does not affect your statutory rights.
Complaints Procedure
UrbanMover takes its relationship with customers extremely
seriously, and we dedicate a great deal of effort
to ensure that we keep you happy. We aim to reply
to all emails within one working day of receipt, regardless
of the nature of your request. If you prefer to talk
to one of our customer support agents, we encourage
you to phone us on 01242 254540, where our customer
support team will be glad to be of assistance.
Copyright & Trademarks, Conditions
of Website Use
All Web site design, text, graphics, the selection
and arrangement thereof and all software compilations,
embedded source code, software (including applets)
and all other material on this Web site are copyright
of UrbanMover.com Ltd and its affiliates or their
content and technology providers.
All Rights Reserved
Any use of materials on this Web site--including reproduction
for purposes other than those noted above, modification,
distribution, or re-publication--without the prior
written permission of UrbanMover.com Ltd is strictly
prohibited. Trademarks
UrbanMover.com Ltd, Urbantike, Urbanterrain, Urbanglider,
Urbanrunner, Urbanfairway and UrbanMover.com are either
trademarks or registered trademarks of UrbanMover.com
Ltd. Other product and company names mentioned on
this Web site may be the trademarks or registered
trademarks of their respective owners.
Conditions of Website
Use
Copyright
All Web site design, text, graphics, the
selection and arrangement thereof and all software
compilations, embedded source code, software (including
applets) and all other material on this Web site are
copyright of UrbanMover.com Ltd. and its affiliates
or their content and technology providers. All Rights
Reserved. Any use of materials on this Web site, including
reproduction for purposes other than those noted above,
modification, distribution, or re-publication, without
the prior written permission of UrbanMover.com Ltd
is strictly prohibited.
Governing Law and Contract Formation
No contract will exist between you and UrbanMover.com
Ltd for the sale by it to you of any product unless
and until UrbanMover.com Ltd accepts your order by
e-mail confirming that it has despatched your goods.
That acceptance will be deemed complete and will be
deemed for all purposes to have been effectively communicated
to you at the time that UrbanMover.com Ltd sends the
e-mail to you (whether or not you receive that e-mail).
For the avoidance of doubt, any such contract will
be deemed to have been concluded in the UK. Further,
any such contract will be interpreted, construed and
enforced in all respects in accordance with the laws
of England and you and UrbanMover.com Ltd irrevocably
submit to the non-exclusive jurisdiction of the English
Courts.
Except as specifically stated on this
Web site, to the fullest extent permitted at law,
neither UrbanMover.com nor any of its affiliates,
directors, employees or other representatives will
be liable for damages arising out of or in connection
with the use of this Web site or the information,
content, materials or products included on this site.
This is a comprehensive limitation of liability that
applies to all damages of any kind, including (without
limitation) compensatory, direct, indirect or consequential
damages, loss of data, income or profit, loss of or
damage to property and claims of third parties. For
the avoidance of doubt, UrbanMover.com Ltd. does not
limit its liability for death or personal injury to
the extent only that it arises as a result of the
negligence of UrbanMover.com Ltd, its affiliates,
directors, employees or other representatives.
The UrbanMover.com web site is owned
and operated by UrbanMover.com Ltd, a company registered
in England and Wales whose registered office is at
23 Princes Street, Cheltenham, GL50 2TX.
If you have any further queries
please contact one of our Customer Services advisors
at advice@urbanmover.com
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